Shipping and Returns
Shipping Policy:
At Unnu Spot International, we strive to make your shopping experience seamless from order placement to delivery. Our shipping policy ensures that your chosen products reach you in the best condition, and in a timely manner. Here's what you need to know:
Order Processing:
- Once your order is confirmed, our team works diligently to process it swiftly.
- Orders are typically dispatched within 1-2 business days, excluding weekends and public holidays.
Shipping Rates:
- Shipping costs are calculated based on your location and the weight of the items in your order.
- You can view the shipping costs before completing the checkout process.
Shipping Time:
- The delivery time depends on your location and the shipping method selected.
- Estimated delivery times are provided during the checkout process.
- Please note that these are estimates, and actual delivery times may vary.
Order Tracking:
- Once your order is shipped, you will receive a confirmation email with tracking information.
- Use the provided tracking number to monitor the delivery status of your order.
Return and Exchange Policy:
At Unnu Spot International, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and exchange policy.
Return Eligibility:
- Returns are accepted within 30 days of the delivery date.
- Items must be unused, in their original condition, and with all tags attached.
Initiating a Return:
- Contact our customer service team at [unnuspotinternational@gmail.com] to initiate a return.
- Please provide your order number, the item(s) you want to return, and the reason for the return.
Return Process:
- Our team will review your return request.
- If approved, you will receive a Return Authorization (RA) number and instructions on how to return the item.
- Pack the item securely and include the RA number on the package.
- Ship the item back to the address provided.
Refund or Exchange:
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund or exchange.
- If approved, refunds will be processed to the original payment method.
- Exchanges will be shipped once the returned item is received.
Contact Us: If you have any questions about our shipping and return policies, feel free to contact our customer service team at [unnuspotinternational@gmail.com]. We're here to assist you!